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1. Contracting party and scope

The contracting party is:

Horst Herzog, operating under the name RealiTea
Langmoosweg 15
5023 Salzburg
Austria

Business premises:
Schallmooser Hauptstraße 21
5020 Salzburg
Austria

Email: kontakt@realitea.at
Telephone: +43 664 877 46 79

These General Terms and Conditions apply to consumer contracts concerning purchases, food and beverages, and confirmed bookings for tea tastings, workshops or comparable events, provided that their application was agreed before the contract was concluded.

Individually agreed conditions take precedence over these General Terms and Conditions. Separate arrangements apply to wholesale and other business-to-business transactions.

2. Website information and conclusion of contracts

This website provides information about RealiTea and its products and services. It does not currently operate as an online shop or online booking system.

Descriptions, prices and other information published on the website do not constitute binding contractual offers. Sending an enquiry by email, telephone or another means does not by itself conclude a contract.

A contract concluded at the business premises comes into effect when RealiTea accepts the customer’s order. A reservation or booking made by email or telephone becomes binding when it is expressly confirmed by RealiTea.

The confirmation and any individual arrangements contained in it determine the service, date, number of participants and price.

3. Prices and payment

Prices quoted to consumers are stated in euros and include the applicable statutory value-added tax.

Unless otherwise agreed, payment is due upon receipt of the goods or completion of the service. Advance payments or deposits for tastings, workshops or events are payable only where they were disclosed and agreed before the booking was confirmed.

4. Reservations and changes

Customers are asked to check the date, time, number of participants and other details stated in the booking confirmation and to notify RealiTea promptly of any errors or subsequent changes.

Cancellations or changes may be communicated by email or telephone. Any cancellation or no-show charge for an ordinary table reservation must be clearly disclosed and separately agreed before the reservation is confirmed.

5. Cancellation of tastings, workshops and events by the customer

Confirmed bookings for paid tastings, workshops and comparable events on a specified date are binding.

If such a booking is cancelled, or if participants fail to attend for reasons within the customer’s responsibility, RealiTea may claim the agreed remuneration in accordance with statutory law. Expenses saved as a result of the cancellation and income obtained, or reasonably obtainable, by allocating the booking to another customer will be deducted.

The customer remains entitled to demonstrate that RealiTea suffered no loss or a substantially smaller loss.

6. Fixed-date services and the statutory right of withdrawal

For services connected with catering or leisure activities that are to be provided on a specific date or within a specific period, the statutory 14-day right of withdrawal applicable to certain distance contracts does not apply in accordance with section 18(1)(10) of the Austrian Distance and Off-Premises Contracts Act (FAGG).

This applies in particular, where the statutory requirements are met, to confirmed bookings for tea tastings, workshops and comparable fixed-date events.

Any expressly agreed cancellation rights and the customer’s statutory rights in the event that RealiTea fails to provide the agreed service remain unaffected.

7. Cancellation by RealiTea

If RealiTea must cancel a tasting, workshop or event, the customer may choose between:

  • an alternative date offered by RealiTea; or
  • reimbursement of payments already made for the cancelled service.

Further mandatory statutory rights remain unaffected.

8. Purchases at the business premises

There is no general statutory right to return or exchange non-defective goods purchased at the business premises. Any voluntary exchange or return offered by RealiTea is a gesture of goodwill and does not establish an entitlement to future exchanges or returns.

All statutory warranty rights concerning defective goods remain unaffected.

9. Allergens and dietary requirements

Information concerning allergens in food and beverages is available at the business premises. Customers with allergies, intolerances or other dietary requirements should inform RealiTea before ordering or participating in an event.

This provision does not restrict any statutory obligations or rights.

10. Warranty and liability

The statutory provisions concerning warranty and liability apply. Nothing in these General Terms and Conditions excludes or limits liability for personal injury or any other liability that cannot legally be excluded or limited.

11. Applicable law and jurisdiction

Austrian law applies. For consumers, this choice of law does not deprive them of mandatory protection granted by the law of the country in which they have their habitual residence.

The statutory rules governing jurisdiction apply.